Privacy Policy

Last updated: January 22, 2026

Praatbox ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered chat widget service.

1. Information We Collect

Account Information

When you register for Praatbox, we collect:

  • Name and email address
  • Company/team name
  • Payment information (processed securely via Stripe)
  • Website URL(s) where the widget is deployed

Chat Data

When visitors interact with your Praatbox widget, we collect:

  • Chat messages and conversation history
  • Timestamp of interactions
  • Session identifiers (anonymous)
  • Browser type and language preferences

Usage Data

We automatically collect certain information about your use of the service:

  • Number of conversations and messages
  • Response times and resolution rates
  • Feature usage patterns
  • Performance metrics

2. How We Use Your Information

We use the collected information to:

  • Provide and maintain our chat widget service
  • Process AI-powered responses to visitor queries
  • Enable live agent handoff functionality
  • Generate analytics and insights for your dashboard
  • Process payments and manage subscriptions
  • Send important service updates and communications
  • Improve and optimize our service
  • Prevent fraud and ensure security

3. AI Processing

Praatbox uses artificial intelligence to process and respond to chat messages. Chat content may be processed by our AI systems (powered by Google Gemini) to:

  • Generate contextually relevant responses
  • Understand user intent and questions
  • Improve response quality over time

We do not use your chat data to train general AI models. Your data remains isolated to your account and is used solely to provide the service to you.

4. Data Retention

We retain your data according to your subscription plan:

  • Starter Plan: 2-day conversation retention
  • Professional Plan: 7-day conversation retention
  • Business Plan: 30-day conversation retention

Account information is retained for as long as your account is active. Upon account deletion, we will delete your data within 30 days.

5. Third-Party Services

We use the following third-party services:

  • Firebase (Google): Authentication and database services
  • Stripe: Payment processing
  • Google Cloud: Infrastructure and AI services

Each of these providers has their own privacy policies and data protection measures. We ensure all third-party services comply with applicable data protection regulations.

6. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encryption in transit (TLS/HTTPS)
  • Secure authentication mechanisms
  • Domain whitelisting for widget deployment
  • Rate limiting to prevent abuse
  • Regular security audits

7. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data
  • Portability: Request export of your data
  • Objection: Object to certain processing activities
  • Restriction: Request limited processing of your data

To exercise these rights, please contact us at privacy@praatbox.com

8. Cookies

Our chat widget uses minimal cookies and local storage only for essential functionality:

  • Session identification (to maintain conversation context)
  • User preferences (language, widget state)

We do not use tracking cookies or third-party advertising cookies.

9. Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our website.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: