Apr 28, 2026
Voice input now generally available.
Visitors can speak to the widget instead of typing — transcribed with Whisper, which handles 30+ languages. Included on Professional and above.
Apr 14, 2026
Custom AI model on Business.
Bring your own model: point Praatbox at any OpenAI-compatible endpoint and pick the model. Useful when your domain is genuinely unusual.
Feb 18, 2026
Live agent handoff got smarter.
When a visitor asks for a human — in natural phrasing, not a literal command — the AI now recognises it and flags the conversation for your team to pick up.
Feb 02, 2026
Analytics dashboard refresh.
A cleaner view of conversation volume, deflection, and the questions your docs don't answer yet.